Four things Alpy does that a channel manager does not.
Bookings, calendars and rates are table stakes - Alpy syncs them like everyone else. These four are why the operation runs itself: a bot that talks to your guests, concierge work booked from the stay, partners on tap, and insights that say what to change.
A bot that talks to your guests - in your voice.
Every channel manager gives you an inbox. Alpy gives you Alpy Bot: a personalised assistant trained on your properties, your house rules and how you write, that answers guests on WhatsApp and email in their own language - day or night - and hands your team only what it cannot settle. The inbox is where you watch it work.
Trained on you, not on a script
Alpy Bot learns from your past conversations, your property notes and your tone. Arrival, parking, Wi-Fi, check-in: it answers the way you would, with the reservation and the property in front of it.
In the guest’s language, on their channel
A guest writes in German on WhatsApp at 11pm and gets a German answer at 11pm - from the WhatsApp Business number you already use. Email works the same way.
One inbox, every thread attached to its stay
Everything the bot says, and everything your team says, lands in one inbox next to the reservation it belongs to - with confirmation, check-in and checkout messages sent on the schedule you set.
Questions answered before they become a call.
Alpy Bot reads the reservation, the property and the guest’s language, then answers on its own. Anything it is not sure about - a refund, a late checkout you have not agreed to - it hands to your team with the full thread, so nobody starts from zero. You decide how far it goes: suggest replies for you to approve, or answer by itself within the limits you set.
Cleaning, maintenance, linen & towels - booked from the stay.
The physical side of hosting runs from the same screen as the bookings. A checkout books its own clean; the linen the beds need rides along; the job is proven with photos before anyone calls it done.
- Auto CleanEvery checkout schedules a cleaning on the right day, for the right unit, with the lockbox code and the notes already on the job. Book one by hand in two taps when you need to.
- Linen & towels with itSet the beds once on the listing. Each cleaning carries the single and double linen those beds take, a towel set per guest, floor and kitchen towels - counts you can edit, priced by the company that brings them.
- Maintenance & proofReport a fault from the reservation and it becomes a job. Cleaners photograph the finished apartment before they can mark it done; the next guest rates the clean from the doorstep.
Your partners, or the ones we negotiated for you.
Keep the cleaning company and handyman you trust - they get their own login and every job you send them. Or plug into Alpy’s vetted local network, at rates already agreed, matched to your properties by distance.
- Invite your ownSend an invite; your supplier lands in their own partner portal with your jobs on their calendar. Nothing changes about who you work with - only how much of it is on the phone.
- Or use oursCleaning, linen, transfers, ski passes and equipment from partners who already serve the resorts you are in, at prices Alpy has negotiated. Live availability, no quotes to chase.
- Local by designEvery network partner has a base and a radius. Your properties are matched to the ones that cover them - the nearest wins - so a Val Thorens apartment is never handed to a team in Chamonix.
Insights that tell you what to change.
Alpy already holds every booking, price, clean, message and partner job. Insights reads across them and says where the operation is leaking time or money - and what to do about it.
- Where the nights goOccupancy and revenue by property, channel and season, side by side with the market around you. Which units under-price in peak weeks, which sit empty in the shoulders.
- Where the hours goResponse times, messages the bot handled versus your team, cleanings that ran late, jobs that needed a second visit. The operational cost of each property, not just its income.
- What to do nextPlain suggestions, ranked by impact: raise this rate, open that gap night, move this clean earlier, switch this partner. Each one links to the screen where you make the change.
See them on your own properties.
A demo is a working Alpy account loaded with your listings - the bot answering, a clean booked, a partner matched. Thirty minutes, on a call.